We care about our clients, and take enormous pride in giving them a superb service and experience;
We specialise in a few niche areas and only take on matters if we have appropriate skills and expertise;
We behave with integrity. For example, when we make a mistake (it will happen) we will own up, and do what we can to put the mistake right, at our expense;
We like to talk to our clients and each other;
We face up to difficult decisions – where possible we will make decisions as a business and encourage our clients to do the same. We don’t prevaricate;
We don’t like waste – that means we are efficient and organised. For example, our written communications will generally be electronic unless our clients prefer letters.
